Request a City Circle Coach Hire Quote - Questions to ask when booking a coach

Selecting a coach hire company and booking the right coach for your journey may sometimes seem a little daunting, especially if you have not done it before. To help with this challenge, we have listed below a few pointers that you might find useful and questions that you might like to ask your potential coach supplier.

The company

What areas of work do you specialise in?

Check that the company has experience in the area of travel that you need.

What makes you different from your competitors?

This question catches out many people, but it is important to know what the company thinks is special about themselves. Try it on City Circle and see what we say.

Do you ever sub-contract work out?

If an operator sub-contracts out work to other companies, it is more difficult for them to guarantee high standards. At City Circle we never sub-contract work.

Can I look round your premises and vehicles?

Reputable coach companies are proud of their vehicles, services and facilities and have nothing to hide. You are always welcome to visit us here at City Circle, both in London or Edinburgh.

Can you provide references?

Avoid any company that will not identify customers for reference purposes. At City Circle we have a long list of referenced customers and you can even read what some of them have said on this website - click here.

The coaches

What is the average age of your coaches?

Newer vehicles are likely to be more comfortable, better fitted out, more environmentally friendly and employ more sophisticated safety equipment. Indeed, most of City Circle’s coaches are less than two years old.

Do all of your vehicles have satellite navigation?

Satellite navigation helps ensure journeys run to time. City Circle has invested in the latest satellite navigation systems, which is now fitted in all of our coaches.

What safety features do your vehicles have?

When planning a journey, safety for your passengers will be one of your prime consideration. It's certainly ours. By keeping our fleet young we ensure that we can offer the very latest of safety features on our vehicles. Please click here for a full list.

How often do you service your coaches?

Our vehicles are serviced every 6 weeks in our own specialist workshops.

The drivers

How many years experience do your drivers have?

Experience counts. When choosing a coach hire company to get you and your party somewhere on time you will want to know you are being looked after by someone who has done it many times before; rest assured, all of our drivers have many years' of experience behind the wheel.

We liked our last driver - would it be possible to have him again?

We are always happy for you to ‘request’ a particular driver for your outing or holiday and will make every effort to allocate your preferred driver.