Customer charter

City Circle has a long-established reputation for excellence in the UK travel industry. Since our inception in 1999, we’ve excelled by using a straightforward and effective approach – provide the best coaches, the best service and the best support so that every journey is a success.

City Circle’s commitment
to you

We will provide:

  • The right coach, in the right place, at the right time
  • A state-of-the-art coach with a luxurious interior specification
  • An experienced, friendly and knowledgeable driver
  • A dedicated point of contact, from your initial enquiry through to the completion of your journey
  • A five-star travel experience, tailored to your requirements and budget

We promise that:

  • Your coach will have received a rigorous inspection from our engineering team, ensuring its safety and reliability
  • Your coach will incorporate the latest comfort, safety and technological developments
  • Your coach will be less than four years old
  • Your driver will be polite, punctual and presentable
  • Your enquiry will be answered and handled by our experienced reservations team

How do we ensure that this happens?

Yearly investment in our fleet ensures that our coaches are all less than four years old and incorporate the latest comfort, safety and technological features. This guarantees that the City Circle fleet is fully compliant with the most recent and rigorous safety and environmental standards, whilst also ensuring that all our clients receive a five-star travel experience. We boast an excellent safety record, consistently achieving and maintaining the highest rating under the DVSA operator compliance risk score system.

Our London and Edinburgh branches provide the organisational support needed to arrange and deliver every journey successfully. Our engineering teams maintain all our coaches to the highest standard, carrying out rigorous inspections every six weeks to ensure that they operate safely and reliably. Meanwhile, our reservations teams provide a continuous point of contact for each client, handling bookings efficiently and tailoring each journey to their individual requirements and budget.

As a result, our clients receive highly convenient, hassle-free transportation throughout the UK and Europe, benefitting from state-of-the-art vehicles and the support of a large, experienced and professional coach company. City Circle is committed to quality throughout every aspect of our business. Drawing on more than two decades’ industry experience, our focus, commitment to quality and attention to detail ensure that we always deliver on the promises we make to our clients.

Contact City Circle

Contact City Circle and discuss your requirements with our team to shape your perfect journey.

London:

02085612112

go@citycircleuk.com

Edinburgh:

01313332700

edi@citycircleuk.com