Our London team

Neil Pegg Managing Director

Neil Pegg Managing Director

Neil founded the company in 1999 with the intention of providing the best coaches, the best service, and the best support within the industry and this mindset still underpins our approach. He oversees the smooth operation of City Circle across our London and Edinburgh branches and takes responsibility for expanding the business, seeking out new opportunities and finding ways to further improve our services. Alongside his other responsibilities, Neil continues to work closely with new and existing clients, taking the time to understand their requirements so that he can provide the right coach hire solution.

Colin Stephens General Manager

Colin Stephens General Manager

Colin oversees all aspects of the business, ensuring correct service delivery and liaising between our departments. He makes sure that our team members work together effectively and keep one another informed of any developments that may affect our journeys. By maintaining excellent communication throughout the business, Colin ensures that we always provide the seamless travel experience and professional customer support that our clients expect.

Operations

Mike Fletcher Operations Manager

Mike Fletcher Operations Manager

Mike is responsible for the day-to-day running of our operations department, managing our drivers and vehicles and ensuring that they maintain our high standards. He works closely with the reservations and engineering teams to ensure that we are fulfilling our clients’ requirements and providing the level of service that they expect. He also oversees the allocation of work to our drivers, making sure that we do not exceed legal limits on driving hours and that our operations are fully compliant with industry regulations.

Darryl Crick Assistant Operations Manager

Darryl Crick Assistant Operations Manager

Darryl assists with planning and coordinating daily operations at the branch, making sure that our drivers have arrived punctually, inspecting vehicle defect checklists and checking that there are no traffic issues that could disrupt our journeys. Once the drivers have left the branch for the day, Darryl also completes their time sheets and monitors the tachographs in their vehicles, before sitting down to plan the following day’s journeys.

Reservations

Korreena Griffiths Reservations Manager

Korreena Griffiths Reservations Manager

Korreena is responsible for the day-to-day running of our reservations department, overseeing our team of reservations coordinators, assisting with bookings, checking itineraries and resolving any issues that may occur. She meets with new and existing clients throughout the year, either when they visit the branch, we visit their premises or at one of the major trade shows we attend. This gives her the chance to build a relationship with the client, get to know their business and to put a face to the name – something that is particularly important when our companies are working together on a regular basis. Korreena also assists the Managing Director with any client-related queries or requests.

Amanda Inglis Reservations Coordinator

Amanda Inglis Reservations Coordinator

Amanda handles enquiries from new and existing clients, liaising with them over the phone or via email to determine their requirements and help them with their journeys. This involves supplying and following up on quotations, as well as confirming any bookings within our system. She also manages a group of accounts, acting as a dedicated point of contact when these clients want to submit a new enquiry.

HR and finance

Tara Jablonski Payroll and HR Manager

Tara Jablonski Payroll and HR Manager

Tara has a wide-ranging role that includes several responsibilities beyond the payroll and HR duties referenced in her job title. As well as taking sole responsibility for these two key areas of the business, Tara handles procurement and pensions, plus she facilitates and manages our company health and safety policy. As a result, there is no such thing as a typical day in her position – everything is reactive and her time is structured around each day’s developments. This arrangement suits Tara perfectly as she particularly appreciates the variety and autonomy within her role.

Raj Gogna Finance Manager

Raj Gogna Finance Manager

Raj is responsible for our financial and management accounts, ensuring that the company’s finances are in line with our budget, managing our liquidity and dealing with tax and external auditors. He enjoys looking after our financial reporting and keeping track of how we are progressing towards our targets; if needed, he will devise and implement suitable controls to keep us on track to meet our goals.

Lynnette Ludford Finance Assistant

Lynnette Ludford Finance Assistant

Lynnette assists with our accounting processes, handling bank transactions, invoicing and expenses, as well as liaising with clients and suppliers to clarify accounting matters. Her role is extremely varied and her day-to-day routine changes throughout the month.

Engineering

Steve Maw Engineering Manager

Steve Maw Engineering Manager

Steve is responsible for managing our engineering department, supervising our team of engineers and assisting them with their duties, as well as handling important administrative tasks. Often, this involves liaising with clients, suppliers and the wider engineering team to resolve issues and make sure that the fleet is maintained to the highest possible standard. His attention to detail and ability to multitask effectively help to ensure that the team stays on track and achieves its targets.

Mark Brooks Senior Fleet Engineer

Mark Brooks Senior Fleet Engineer

Mark is responsible for the maintenance and repair of our London fleet. He regularly inspects our coaches, reviews defect checklists and carries out specialised maintenance services such as vehicle diagnostics, brake testing and windscreen repair. As we offer these services to other coach companies, Mark is also responsible for working on their vehicles, allowing them to benefit from our state-of-the-art facilities and in-house engineering expertise. Mark is a highly motivated team player whose work ensures that our coaches are kept in top condition at all times.

Susan Taylor Engineering Administration Assistant

Susan Taylor Engineering Administration Assistant

Susan assists with the running of our engineering department, taking care of invoicing, vehicle collection and any other administrative tasks that form part of day-to-day operations. Since joining the team in 2013, she has helped to increase the efficiency of the department, working with clients and suppliers so that engineers are free to focus on the fleet.

Contact City Circle

Contact City Circle and discuss your requirements with our team to shape your perfect journey.

London:

02085612112

go@citycircleuk.com